Last updated: 19 June 2026

1. Introduction

Legacy Online respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect and share personal information when you visit legacyonline.co.za, place an order, enter a competition, submit information through a form, subscribe to updates, interact with our content, or use any of the services available on our website.

This policy is intended to comply with the Protection of Personal Information Act, 4 of 2013, commonly known as POPIA.

By using this website, you agree to the practices described in this Privacy Policy.

2. Who we are

This website is operated by Legacy Online.

Website: legacyonline.co.za
Email: sales@legacyonline.co.za

For privacy-related questions, access requests or requests to update or delete your personal information, please contact us using the email address above.

3. Personal information we collect

We may collect personal information when you:

place an order through our online shop;
create or use a customer account;
contact us through the website;
submit information for Author Avenue or related services;
enter a competition;
subscribe to newsletters or updates;
comment on blog posts;
interact with magazine content or external flipbook links;
communicate with us by email, phone, WhatsApp or social media.

The information we collect may include:

your name and surname;
email address;
phone number;
billing and delivery address;
order details;
payment status and transaction references;
competition entry details;
author, book or submission information where relevant;
messages or enquiries sent to us;
IP address, browser type, device information and website usage information.

We do not intentionally collect more personal information than is reasonably necessary for the purpose for which it is collected.

4. Payment information

Payments made through the website may be processed by a third-party payment provider.

We do not store your full bank card details on our website. Payment information is processed securely by the relevant payment provider according to its own security and privacy procedures.

We may retain payment confirmations, order records and transaction references for accounting, customer service, fraud prevention and legal compliance purposes.

5. How we use your personal information

We use your personal information to:

process and fulfil orders;
communicate with you about your purchase;
deliver physical or digital products where applicable;
respond to enquiries;
administer competitions;
manage customer accounts;
manage author submissions or related publishing information;
send newsletters or marketing updates where you have subscribed or where the law allows us to do so;
improve our website, products and services;
keep records required for tax, accounting and legal purposes;
protect the website against fraud, spam, abuse and unauthorised access.

6. Newsletters and marketing communication

If you subscribe to our newsletter or updates, we may use your email address to send you news, offers, magazine updates, book-related content or other Legacy Online communication.

You may unsubscribe at any time by using the unsubscribe link in the email or by contacting us at sales@legacyonline.co.za.

We will not sell your personal information to third-party marketers.

7. Competitions

When you enter a competition, we may collect the information required to administer the competition, contact winners, verify entries and deliver prizes.

Competition entries may be subject to additional rules or terms published with the specific competition.

We will only use competition information for the purposes stated in the competition rules, this Privacy Policy, and any legally permitted communication.

8. Author Avenue and submitted content

If you submit author, book, profile or related content to Legacy Online, we may process the personal information you provide in order to review, publish, manage or communicate about the submission.

You are responsible for ensuring that any content you submit does not unlawfully include another person’s personal information, copyrighted material or confidential information without permission.

9. Comments and user content

If you leave comments on the website, we may collect the information shown in the comments form, your IP address and browser information to help detect spam and protect the website.

Approved comments may be visible publicly on the website.

10. Cookies and website analytics

Our website may use cookies and similar technologies to make the website work properly, remember preferences, improve performance, support e-commerce functionality, analyse website traffic and help protect the website from spam or abuse.

You can adjust your browser settings to refuse or delete cookies. Some website features may not work properly if cookies are disabled.

11. Embedded content and third-party links

Our website may include embedded content or links to external websites, including magazine flipbooks, videos, images, social media content, payment gateways and other third-party services.

External websites may collect information about you, use cookies and track your interaction with their content according to their own privacy policies.

Legacy Online is not responsible for the privacy practices, security or content of external websites.

12. Sharing of personal information

We only share personal information where necessary and lawful.

This may include sharing information with:

payment providers;
delivery or courier services;
website hosting and technical service providers;
email newsletter platforms;
accounting, legal or compliance service providers;
competition partners where this is clearly required for a specific competition;
law enforcement, regulators or authorities where required by law.

We require service providers to handle personal information responsibly and only for the purpose for which it was provided.

13. Storage and security

We take reasonable technical and organisational steps to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

No website, email system or online platform can be guaranteed to be completely secure, but we take reasonable care to protect the information we process.

14. How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless we are required or allowed by law to keep it for longer.

Order, payment and accounting records may be kept for legal, tax and business record purposes.

Competition, enquiry and marketing information may be deleted or anonymised when it is no longer required.

15. Your rights

Under POPIA, you may have the right to:

ask what personal information we hold about you;
request access to your personal information;
ask us to correct or update your personal information;
ask us to delete personal information where legally appropriate;
object to certain processing of your personal information;
withdraw consent where processing is based on consent;
lodge a complaint with the Information Regulator of South Africa.

To exercise these rights, please contact us at sales@legacyonline.co.za.

We may need to verify your identity before responding to a request.

16. Children’s personal information

Our website is not intended to knowingly collect personal information from children without the consent of a parent or legal guardian.

If you believe that a child has provided personal information to us without proper consent, please contact us so that we can take appropriate action.

17. International services

Some of the tools or service providers we use may store or process information outside South Africa. Where this happens, we take reasonable steps to ensure that personal information is protected in a manner consistent with POPIA.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.

Continued use of the website after changes are published means you accept the updated Privacy Policy.

19. Contact us

For questions about this Privacy Policy or how your personal information is handled, please contact:

Legacy Online
Email: sales@legacyonline.co.za